Frequently asked questions

Q: Who is Injectormarketing?

A: Injectormarketing is a specialized company that reconditions the injection nozzles of diesel vehicles with a deposit system (order phases).

Q: I bought a product from Injectormarketing and it doesn’t fit my car. What should I do?

A: You need to contact our customer service and send the incompatible injector to freight and send us the tracking number. New injectors will be shipped the same day.

Q: Does Injectormarketing sell OEM parts?

A: Yes, Injectormarketing reconditions and sells OEM parts from top manufacturers such as Bosch, Delphi, Siemens, Continental and Denso.

Q: “How long is the warranty period?

A: The warranty period is 1 year. After 1 year, the products sent to us will be returned to the sender immediately without exception.

Q: How can I find the right fuel injector for my vehicle?

A: Injectormarketing offers a handy parts search tool on its website that allows you to search for parts by make, model and engine type. If you need further assistance in finding the right part for your engine, please contact our customer service team.

Q: Does Injectormarketing offer international shipping?

A: Yes, Injectormarketing offers an international shipping service. We offer free shipping to Germany and all European countries.

Q: Does Injectormarketing send a return label?

A: Rücksende only offers labels for Germany.

Q: What payment methods does Injectormarketing accept?

A: Accepts a variety of payment methods, including credit cards, PayPal and bank transfers.

Q: What is the return policy for Injectormarketing?

A: Injectormarketing offers a 14-day return policy on most products. Returned products must be in new and unused condition and include all original packaging and documentation.

Q: How can I contact Injectormarketing’s customer service?

A: You can contact Injectormarketing’s customer service by email or phone as indicated on the website (you can contact by email, phone and Whatsap).

Q: How can I send my mortgage bonds correctly to Injectormarketing?

A: Please fill in the return form (Returns Chin) in the packaging of the new injectors correctly and completely and send it to our address.”

Q: In how many days will Injectormarketing return the refund to the customer?

A: Within 1-3 business days from the date the package arrives at our warehouse, the return chinda
will be returned to the account information.

Q: “Are other spare parts supplied with the injectors?

A: All necessary spare parts such as seals etc. are already integrated in the injectors. If screws and copper sealing rings can be seen in the preview images, these are also included in the scope of delivery.

Q: “Why do I have to pay a deposit?

A: This is just a guarantee payment to allow you to return your old parts to us in good time. Once your old parts arrive at our warehouse, the deposit will be refunded to you via the same payment source.

Q: “What payment options are available for the deposit?

A: You can pay by PayPal, credit card or bank transfer.

Q: “Can I send in my old parts without a deposit?

A: Yes, you can send your old parts to our address. Then you can buy the product by paying the price of the product.

Q: “Is it possible to buy on site?

A: Yes, you can come to our company and buy products.

Q: “When is the deadline for returning old parts?

A: You must send us your old parts within 14 days of the date of purchase. If you need more time, you must inform us in good time so that we can extend your deadline by a maximum of 16 days.

Q: “How long do I have the right to return products that I have not used?

A: According to our General Terms and Conditions, you have the right to return unused goods within 14 days of the invoice date (e.g. in the event of an incorrect order, change of mind, withdrawal from the purchase contract, etc.).

Q: “Can I return products even if they have already been used?

A: If there are quality defects in the product within the warranty period and this can be proven by the requested error logs etc., it is possible to return the product even if you have used it. In such cases, we can offer you a refund or exchange if we have the product in stock. In order for us to be able to help you, you must inform us of your concern or complaint in writing by message or e-mail.

Q: “Does the warranty also cover assembly and disassembly costs or additional costs for replacement deliveries?

A: No additional costs or assembly and dismantling costs are included in the warranty period. Please note that we cannot accept such cost invoices.