Refund and return policy

Thank you for shopping at injectormarketing.de. If you are not completely satisfied with your purchase, we will be happy to help you.

Return conditions

1.1. Return period
You have the right to cancel this contract within 14 days, with prior clarification of the reason.1.2. Conditions for the return
In order for the goods to be eligible for return, please ensure that:

- The product is in the same condition in which you received it.
- That all parts are included in full.
- The product is returned in its original packaging.
- A proof of purchase or proof of purchase is available.“The products damaged by you will not be accepted under any circumstances!”

Return process

2.1. Returns
To initiate a return, please contact us first at service@injectormarketing.de or +49 222 821 70 160 .
We will then provide you with the return instructions.
2.2. Return shipping costs
The shipping costs within Germany are free of charge, within the EU you bear the costs.

Refunds

3.1 Refund ProcessOncewe have received and inspected your return, we will notify you that we have received your returned item. We will also inform you of the approval or rejection of your refund.3.2 Refund amount
If your refund is approved, the refund will be transferred to your original payment method within 4-5 days.
Delayed refund payments4.1 Check
If you have not yet received your refund, please check your bank account again first.
4.2 Contact
It may take some time before your refund is officially posted. If you have not yet received your refund, please contact us at service@injectormarketing.de.
Exchanges
We only replace items if they are defective or damaged. If you would like to exchange an item for the same item, please send us an e-mail to service@injectormarketing.de and send your item to Bonner Straße 2, 53424 Remagen, Germany.
Contact information
If you have any questions about returns and refunds, you can contact us at service@injectormarketing.de or +49 222 821 70 160.